Customer Service Knowledge – 04 – Customer service culture and environment awareness
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Question 1 of 4
1. Question
Explain the impacts of regulatory considerations, drivers and impacts in relation to how you deliver for customers
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Question 2 of 4
2. Question
Describe your business environment, culture and the position of customer service within it
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Question 3 of 4
3. Question
Explain your organisation structure and what role each department needs to play in delivering Customer Service and what the consequences are should things go wrong
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Question 4 of 4
4. Question
Describe how to find and use industry best practice to enhance own knowledge
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