3 Understand the structure of customer service
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Question 1 of 6
1. Question
3.1 Explain the features of different customer service models
and customer service standards-
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Question 2 of 6
2. Question
3.2 Explain the relationship between customer service and operational areas of an organisation
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Question 3 of 6
3. Question
3.3 Explain the relationship between customer service and continuous improvement processes
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Question 4 of 6
4. Question
3.4 Explain the costs and benefits of customer service to an organisation
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Question 5 of 6
5. Question
3.5 Explain the impact of organisational values on how customers create their expectations
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Question 6 of 6
6. Question
3.6 Explain how organisational values impact on meeting customer expectations
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