3 Understand the measurement of customer satisfaction
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Question 1 of 3
1. Question
3.1 Describe techniques used to analyse performance data
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Question 2 of 3
2. Question
3.2 Explain the factors to be taken into account in setting performance targets and objectives
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Question 3 of 3
3. Question
3.3 Explain the features and uses of a range of techniques to measure customer satisfaction
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