3 Be able to deliver customer service
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Question 1 of 4
1. Question
3.1 Take steps to ensure that the needs of customers are balanced with organisational objectives
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Question 2 of 4
2. Question
3.2 Agree realistic and achievable actions with customers
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Question 3 of 4
3. Question
3.3 Identify areas for improvement in their own customer service delivery
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Question 4 of 4
4. Question
3.4 Adapt their own customer service delivery to meet customers’ changing expectations
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