2 Understand the relationship between customer service and a brand
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Question 1 of 3
1. Question
2.1 Explain the importance of a brand to customers and to an organisation
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Question 2 of 3
2. Question
2.2 Explain how branding can influence customers’ perception of an organisation and its products and/or services
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Question 3 of 3
3. Question
2.3 Explain the potential impact of good and poor customer service on a brand
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Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -