0 of 4 Questions completed
Questions:
You have already completed the learning outcome before. Hence you can not start it again.
Learning Outcome is loading…
You must sign in or sign up to start the learning outcome.
You must first complete the following:
0 of 4 Questions answered correctly
Your time:
Time has elapsed
You have reached 0 of 0 point(s), (0)
Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)
1.1 Assess the suitability of a range of techniques for monitoring customer problems
This response will be reviewed and graded after submission.
1.2 Explain how to use the resolution of customers’ problems to improve products and/or services
This response will be reviewed and graded after submission.
1.3 Explain how the successful resolution of customers’ problems contributes to customer loyalty and enhanced business performance
This response will be reviewed and graded after submission.
1.4 Explain the features of negotiating techniques used to resolve customers’ problems
This response will be reviewed and graded after submission.