1 Understand the monitoring and resolution of customers’ problems
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Question 1 of 4
1. Question
1.1 Assess the suitability of a range of techniques for monitoring customer problems
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Question 2 of 4
2. Question
1.2 Explain how to use the resolution of customers’ problems to improve products and/or services
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Question 3 of 4
3. Question
1.3 Explain how the successful resolution of customers’ problems contributes to customer loyalty and enhanced business performance
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Question 4 of 4
4. Question
1.4 Explain the features of negotiating techniques used to resolve customers’ problems
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