This qualification aims to:
Provide learners with the skills and knowledge required to successfully work in customer services
Develop learners’ skills in communication, resolving queries and meeting customers’ needs
Build learners’ knowledge of the principles of customer service.
Mandatory units
To be awarded this qualification, learners are required to successfully complete 6 mandatory units:
Unit 1: Deliver customer service
Unit 2: Understand customer service
Unit 3: Principles of customer service
Unit 4: Understand employer organisations
Unit 5: Manage personal performance and development
Reviews
There are no reviews yet.