LEVEL 2 DIPLOMA IN CUSTOMER SERVICE

£450.00

Category:

This qualification aims to:

Provide learners with the skills and knowledge required to successfully work in customer services

Develop learners’ skills in communication, resolving queries and meeting customers’ needs

Build learners’ knowledge of the principles of customer service.

Mandatory  units

To be awarded this qualification, learners are required to successfully complete 6 mandatory units:

Unit 1: Deliver customer service

Unit 2: Understand customer service

Unit 3: Principles of customer service

Unit 4: Understand employer organisations

Unit 5: Manage personal performance and development

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