Level 3 Customer Service Specialist

Qualification overview
Introduction
We want to make your experience of working with NCFE as pleasant and easy as possible. This qualification specification contains everything you need to know about this qualification and should be used by everyone involved in the planning, delivery and assessment of the NCFE Level 3 Diploma in Customer Service. All information contained in this specification is correct at the time of publishing.
To ensure that you are using the most up-to-date version of this qualification specification please check the issue date in the page headers against that of the qualification specification on our dedicated qualifications website www.qualhub.co.uk. If you advertise this qualification a different or shortened name you must ensure that learners are aware that their final certificate will state the regulated qualification title of NCFE Level 3 Diploma in
Customer Service.
The NCFE Level 3 Diploma in Customer Service is a combined knowledge and competence-based qualification.
This qualification is based on National Occupational Standards (NOS) and is a job-ready qualification which requires learners to demonstrate the skills and knowledge required to work in a specific industry. The qualification must be assessed in the workplace or in a realistic work environment (RWE) in accordance with the relevant assessment strategy requirements. For further information on the strategy please visit the qualifications page on our dedicated
qualifications website www.qualhub.co.uk.